Refund policy

Returns & Refunds Policy

At babi collective, we take great care in selecting high-quality baby and parenting essentials. We understand that sometimes things don’t go to plan, and we’re here to help in line with Australian Consumer Law.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement or refund if a product has a major fault, and to compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major fault.

Change of Mind

We do not offer refunds for change of mind, including:

  • Incorrect choice

  • No longer required

  • Found a better price elsewhere

However, at our discretion, we may offer an exchange or store credit if:

  • The item is returned within 14 days of purchase

  • The item is unused, unwashed, and in original condition

  • All original packaging, tags, seals, and proof of purchase are provided

Store credits are valid for 12 months from the date of issue.

Faulty or Defective Items

If an item is faulty, damaged, or not as described, please contact us as soon as possible.

Depending on the nature of the fault, we will offer:

  • A repair

  • A replacement

  • A refund

This applies in accordance with Australian Consumer Law.

Exclusions (for Hygiene & Safety Reasons)

For health and hygiene reasons, we cannot accept returns or exchanges on the following items unless they are faulty:

  • Dummies, bottles, teats, breast pumps, and feeding accessories

  • Skincare, lotions, balms, and consumables

  • Underwear or intimate apparel

  • Car seats (once opened or installed)

Please choose carefully when purchasing these items.

Sale Items

Items purchased on sale or clearance are final sale and cannot be returned for change of mind.
This does not affect your rights under Australian Consumer Law if the item is faulty.

Online Orders & Shipping

  • Original shipping costs are non-refundable unless the item is faulty

  • Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly supplied

  • We recommend using a tracked postage service, as we are not responsible for items lost in transit

How to Request a Return

To request a return or report a faulty item, please contact us at:

📧 hello@babicollective.com
Include:

  • Your order number

  • A brief description of the issue

  • Photos (if the item is faulty or damaged)

We aim to respond within 2 business days.

In-Store Purchases

Proof of purchase is required for all in-store returns. Refunds will be issued using the original payment method where possible.